The Clinical Department for Nuclear Medicine is structurally and functionally organised within the University Hospital for Radiology and Nuclear Medicine of the General Hospital of the City of Vienna (AKH Wien) and the Medical University of Vienna (MedUni Wien).
All activities are based on the highest quality standards which are binding for all and are stipulated in the quality standards of ON EN ISO 9001:2008, under which the entire General Hospital of the City of Vienna (AKH Wien) - University Hospitals, including the Clinical Department for Nuclear Medicine has been certified since 2009.
The Clinical Department for Nuclear Medicine emerged in 1992 from the two former isotope departments of Internal Medicine I and Internal Medicine II:
With the merger of these isotope departments initially to become a university hospital and then following restructuring in 2013 the now Clinical Department for Nuclear Medicine task to provide the most modern state-of-the-art nuclear medicine care for all of Vienna and beyond, for the whole of central and eastern Europe; since its establishment it has gained an outstanding reputation as a nuclear medicine research and competence centre.
2. Clinical services
The full range of nuclear medicine established examination and treatment methods is offered, based on the highest quality criteria and in accordance with quality standards of ON EN ISO 9001:2008.<
The radiopharmaceuticals required for nuclear medicine examinations and therapies are produced pursuant to all relevant quality standards such as the Austrian Medicines Act (Arzneimittelgesetz - AMG) and ON EN ISO 9001:2008.
All patient-related activities are based on Good Clinical Practice and ON EN ISO 9001:2008, so that in cooperation with the referring physicians, medical services of the highest quality and with the greatest level of safety possible are provided for the well-being of the patients.
3. Co-operations/working together
In the area of multimodal imaging (PET/CT, PET/MR and SPECT/CT) and nuclear medicine therapy there is an intensive cooperation with other clinics and institutes of the General Hospital of the City of Vienna (AKH Wien) and the Medical University of Vienna (MedUni Wien), and in fact especially with the disciplines of radiology, internal medicine, neurology and psychiatry.
Research-wise the focus is on the conception, development and production of ultra-modern radiopharmaceuticals and their establishment using the latest technology and later in their clinical application; certainly all research activities are performed pursuant to the quality standards of ON EN ISO 9001:2008.
In the lesson block: Diagnosis science/imaging, on the medical course of studies nuclear medicine is important, whereby the quality standards of ON EN ISO 9001:2008 are naturally obligatory for teaching too.
6. Continuous improvement
The main requirement of our work is to continuously improve in all areas.
7. Quality policy/principles of the Clinical Department for Nuclear Medicine
The basis of our quality policy is the constructive cooperation with our involved partners: staff, referring physicians, patients, operators, persons and institutions from research and teaching, suppliers and the environment.
We are guided by our patients' requirements. Through open constructive exchange of opinion, politeness, friendliness, patience and respect, we create a trusting atmosphere for patients and staff. With this we strive for motivation and cooperation from the patients during diagnosis and therapy. A customised, comprehensive patient briefing is a given for us.
7.2 Referring physicians
In cooperation with the referring physicians diagnostics and treatment should be optimised. Advanced training sessions provide information on the current state of science of nuclear medicine in respect of methodology, indication and performance as well as of new developments and research results.
A good working atmosphere must be strived for. In order to meet the high demands of the examination quality standard, medical, chemical, pharmaceutical, physical, medical technical and other staff are given ongoing training. The staff have a well-equipped library with national and international specialist literature at their disposal. To obtain the latest information the medical and other academic staff are urged to attend conventions, with attendance at least at one convention a year being desirable. Regular in-house training, to which guests are invited, is to enhance the latest nuclear medicine-related knowledge.
Subject-related problems are discussed and consensually resolved at weekly service meetings between physicians.
It is also intended that medical-technical staff attend training courses. Organisational issues are also addressed, discussed and implemented at regular service meetings. Administrative staff, if concerned, are also included in these meetings.
Great value is placed on a positive image of the staff and dealing with each other and the patients in a proper and polite way too. Optimal working conditions are strived for to motivate staff. The recognition achieved through permanent, highly-qualified medical services in the Austrian healthcare system should further motivate staff.
There is the obligation to the legal entity to provide the necessary nuclear medicine examination methods at any time and quickly. Highest quality, cost-efficiency and quick availability are considered to be criteria.
7.5 Persons and institutions from research and teaching
As Clinical Department of the General Hospital of the City of Vienna (AKH Wien) and the Medical University of Vienna (MedUni Wien) we are actively collaborating on international advancement in nuclear medicine, and impart our knowledge in the way of training consultants, medical students and related branches of study as well as radiologic technologists.
When purchasing equipment the quality and cost-efficiency of products is heeded and a fruitful cooperation is sought after.
We actively contribute to the protection of the environment with the proper separation, disposal and prevention of waste.
We undertake to act in accordance with the most sensible economic criteria. All activities are also based on economic meaningfulness and efficiency. We strive for a performance-related cost structure, which fulfils high university requirements.
7.9 Quality of service
Each staff member is responsible for realising our shared goals. Within the scope of one's duties everybody contributes to the fulfilment of our intentions and strives for optimisation in the quality of service provided. Causes of errors that arise are quickly and objectively fathomed out and to this end are used to continuously improve further. Clear information, important skills and responsibilities are necessary for us to produce quality work.
7.10 Specialised skills
We see an accurate diagnosis and findings, optimal therapy and after-care, efficient teaching and research as basic requirement.
Competent support by management, technology, administration and quality assurance measures is an integral part of our daily work.
We employ staff with highly specialised and personal qualifications. By continuously educating our staff further we shall fulfil our goal of improving to the highest international level.
Exchange of specialist knowledge and experience within the department, the General Hospital of the City of Vienna (AKH Wien) and the Medical University of Vienna (MedUni Wien) as well as with external departments at national and international level and recognised scientific methods are at the core of what we do.